Shipping Policy
Customer satisfaction is our top priority. Our logistics team is working to ensure your delivery arrives as soon as possible. Your patience and understanding are highly appreciated!
1. WHICH COUNTRIES DO YOU DELIVER TO?
Currently, we provide FREE shipping on orders over $119 to all 50 states in the US (Except Guam, Virgin Islands, and Puerto Rico). We do not ship to APO.
2. ORDER PROCESSING TIME.
Order Processing Time is the time elapsed between when you place your order and when we hand over the order to the delivery service.
Generally, orders are shipped within 1 working day of payment.
Our warehouse only operates on Monday-Friday during standard business hours and takes normal holidays. Orders made during weekends or holidays may take a longer time.
3. SHIPPING TIME & COSTS.
| Countries | Cost | Ship From | Import Tax | Shipping Time | Ship By |
|
United States (Except Guam, Virgin Islands, and Puerto Rico) |
$10 FREE - On orders over $119 |
California | No | 1-10 Business Days | UPS |
4. ORDER CANCELLATION.
Please login to your account and submit a cancellation request in your account. For shipped orders, please contact us to arrange a return. Check our Return Policy. Email: support@xreal.com.
5. TRACKING PACKAGE.
An email with a tracking number will be sent to your email once the order has been shipped. Please note: Tracking information may take 24 to 72 hours to update and may take longer during weekends, events, or holidays.
With the tracking number provided, you can check the tracking number through the Carrier’s website for your order delivery time or here:
If you cannot track your package, please contact us directly.
6. DELIVERY TIME.
Delivery time varies by location. You can check the tracking number through your carrier’s website for more information about your order delivery time or here.
7. TAX INFORMATION.
We ship from local warehouses, so there is no import tax. Per your local laws, GST or TAX may apply.
8. OTHER SHIPPING PROBLEMS.
If you have any problem about shipping, you can email us at support@xreal.com.